Connect Freshservice to your Callto365 telephony system with integration tool Bubble from Telecoms World - Business Communications. Connecting your favorite CRM to Callto365 is extremely important for improving customer satisfaction and working more efficiently.

Functionalities

We distinguish between CRM and telephony platform specific functionalities. If you are looking for the functionalities your CRM integration has to offer, please check the service description in the marketplace. The complete list of telephony platform-specific functionalities that Callto365 supports can be found under tab functions, but we have already listed a few important ones for you. With the Callto365 telephony integration,  Telecoms World - Business Communications offers:

• Dialing out with one click on a phone number with the Click & Call feature*.
• Microsoft Teams Call Control button available in the pop-up notification that allows you to answer and end calls with a single click.
  
• Pop-up notification on incoming, outgoing and transferred calls*.
• Under the same user, link multiple CRM integrations to Callto365 at no additional cost.
• The Call History function allows you to see all contact moments of Bubble users with the phone number over the last 90 days so you can immediately see which colleague had the last contact.
• Native application available for Windows & macOS.
  
• Easy and secure login based on Single sign-on (Microsoft, Google or Apple account). 
  

* Depending on which underlying telephony platform is used.

Technical

Connecting Bubble - and thus Freshservice - to your Callto365 is very easy and a secure and stable connection is established.